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Desktop Support Technician

Desktop Support Technician

# Positions 
1
Location 
TX-Austin

More information about this job

General Overview

The Preferred Candidate will have Audio/Visual experience and will be the primary backup for all of the Audio/Visual Technicians.

 

 

At an intermediate level, provides second- and third-tier technical computer support, such as configuration, installation and troubleshooting of computer hardware and software.  Provides support to IT users for all aspects of end-user computing and desktop-based software.  Provides audio/visual support and operations at board functions, community events, customer meetings and town hall meetings located in Austin and throughout the LCRA service area.Participates in the testing and evaluation of new hardware and software.  Supports mobile work force.  Documents solutions to problems and develops end-user guidelines.  This position utilizes knowledge and experience in own discipline but is still building higher-level knowledge and skills.  Receives a moderate level of guidance and direction from supervisor, manager and/or more experienced colleagues.

  • Performs intermediate computer hardware, software and peripheral setups, installations, and configurations (i.e. monitors, keyboards, scanners, disk drives, etc.).  Performs diagnosis, preventive maintenance and networking troubleshooting.  Provides desktop imaging.
  • Performs installation, configuration, maintenance and support of printers.
  • Performs installation, configuration, maintenance and support of audio visual equipment.
  • Provides audio/visual technical support and operations at LCRA Board meetings, committee meetings, and other executive level meetings.
  • Provides coordination of audio/visual presentations to Board of Directors at Board of Directors and Committee meetings.
  • Provides audio/visual technical support for meetings at LCRA facilities.
  • Responds to incidents concerning computer operation and applies troubleshooting principles and techniques to diagnose hardware, software and operator problems.
  • Provides updates, status and completion information to supervisor and users via voice-mail, e-mail or in-person.  Updates problem call tracking system.
  • Performs troubleshooting of connectivity problems such as LAN connections, WiFi, Bluetooth, air-cards, VPN connections and serial communications.
  • Performs hardware asset inventory control procedures.
  • Collaborates with more experienced technicians to solve complex computer and network connectivity problems.  
  • Consults with more experienced technicians regarding selection of hardware and software products to address business requirements.  Assists in maintaining assets.
  • Serves as a technical resource on project teams.
  • Performs work by traveling independently or with a small crew to various locations (substations, power plants, water systems, meeting facilities, etc.) as scheduled.

This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

Minimum Qualifications

Four or more years of experience in supporting client computer hardware, client computer software or peripherals such as audio/visual technology in a networked environment.  A degree(s) in computer science, information technology or relevant field may be substituted per LCRA guidelines for certain years of experience.

 

Driver's license