At a senior level, develops sustainable, repeatable and quantifiable business process improvements. Analyzes and measures the effectiveness of existing business processes. Researches and utilizes knowledge of best business practices within and outside the organization to establish benchmark data and develop recommendations for process improvement. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Develops metrics and cost-benefit analysis to support proposals. Develops and provide training on process changes. Typically works on processes that affect entire business units or are used company-wide. Processes may include external vendors and customers or other stakeholders. This position utilizes in-depth knowledge of best practices and experience in own discipline to provide and improve services. Takes a new perspective to solve complex problems. Works independently and receives minimal guidance. Acts as a resource for colleagues with less experience. May direct the work of other staff members.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Nine or more years of experience in process improvement or experience relating to the area of specialization required to perform the job, including three or more years of experience in process improvement. A degree(s) in business, accounting, economics, engineering, project management, information technology or operations management or relevant field may be substituted per LCRA guidelines for certain years of experience.