At an intermediate to senior level, serves as a liaison between technical staff and end-users of software application(s) to ensure functionality and efficient use of systems to support moderately complex business processes. This position may specialize in a particular business process and the related enterprise application (such as PeopleSoft, Maximo, etc.) or may be involved in the implementation of various applications to support multiple business processes. Formulates and defines information technology systems scope and objectives based on both user needs and an understanding of applicable business systems and industry requirements. Analyzes business processes and user needs, documents requirements and processes and translates into system requirement specifications. Designs new or modified processes and procedures to solve complex problems considering technology system capacity and limitations and form of desired results. Leads application upgrade/enhancement efforts and communicates changes. When specializing in a particular enterprise application, designs related training materials, tests application for errors, writes documentation and trains end-users in the use of the application. This position works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Utilizes in-depth knowledge of best practices and experience in own discipline to provide and improve services. Takes a new perspective to solve complex problems. Works independently and receives minimal guidance. Acts as a resource for colleagues with less experience. May direct the work of other staff members.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Six or more years of experience in developing and documenting business requirements and serving as a liaison between business partners and IT. A degree(s) in business, computer science, information systems or relevant field may be substituted per LCRA guidelines for certain years of experience.