The Lower Colorado River Authority (LCRA) is seeking two mobile support specialists to deliver end-to-end support for companywide mobile technologies, to include cell phones, tablets, laptops, and Mifi type devices. The positions will serve as front-line support to deliver personal customer service, and are critical to help enhance employee productivity and effectiveness. Incumbents will assist users with general and specific technology adoption. In this job, emphasis will be placed on understanding end user mobile needs and making recommendations accordingly.
The preferred candidates will:
Technical experience preferences:
Good communications skills are a must. The positions will be expected to communicate complex technologies and experiences in an easy-to-understand way for non-technical users.
The mobile support specialists will need to keep their knowledge base current regarding the latest technologies in mobile devices, laptops, tablets, and operating systems. In this job, emphasis will be placed on understanding end user mobile needs and making recommendations accordingly.
Positions also include scheduled, rotational on-call responsibilities.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Four or more years of experience in providing technology customer service, supporting client computer hardware, client computer software or peripherals such as mobile devices or audio/visual technology. A degree(s) in computer science, information technology or relevant field may be substituted per LCRA guidelines for certain years of experience.