• Public Safety Dispatcher I, II, or Sr.

    Location US-TX-Austin
    # Positions
    2
  • General Overview

    We are looking for a dynamic Public Safety Dispatcher to join our team. As our public safety dispatcher, you will be responsible for receiving and dispatching messages for the communication center. At an entry level position, your main responsibility is to receive and dispatch messages for the communication center. You will also be in charge of receiving and processing as well as dispatching calls and message to and from vehicles and personnel acting as a liaison between callers and police/fire/emergency representatives. Utilizing your exceptional communication skills, you will operate telephones, communication systems and law enforcement computers. Paying close attention to detail, you will monitor central monitoring station alarms. Operating with integrity, you will apply sound judgment regarding the scope of authority for this position. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues. May perform security duties if properly certified.

     

    • Receives, records, assigns case number and prioritizes incoming calls for law enforcement, fire, and medical and other department services. Acts as a liaison between callers and police/fire/emergency representatives. Dispatches units based on the nature of the call, staff availability, assigned geographical areas and location of the call. Monitors the assigned unit to ensure officer safety and to determine additional support needs.
    • Operates computerized law enforcement information systems to update or retrieve information in response to officer requests. Enters information into centralized law enforcement record keeping systems. Maintains emergency notification data for surrounding agencies.
    • Confirms outstanding warrants with other agencies. Types and files a variety of information, including arrest dispositions, bulletins and other material.
    • Applies state laws as well as LCRA rules and regulations, policies and procedures.
    • Monitors security cameras and central monitoring station alarms. Analyzes security reports and forwards information to appropriate staff.
    • Conducts basic repair and maintenance activities on radios and related equipment.
    • Tracks location of police units and assists police/fire units in locating addresses.
    • Communicates with ambulances, towing services, utility crews, hospitals, etc. as needed.
    • Obtains information requested by police officers (e. g., checking license plates, checking for wanted persons, checking driver’s license information, etc.).
    • Moves equipment and supplies to and from inventory control areas. Maintains records of equipment transfers.
    • May transport Mobile Command Post and assist with setup.
    • May work Security shifts.
    • May provide field training to Public Safety Dispatcher Project employees. Only incumbents who have successfully completed training to be a Commissioned Training Officer may perform this duty.
    • For incumbents with Texas Private Security Board Level III certification:
      • Performs security patrols to search for persons, places, or things. Arrests under limited circumstances (Felonies or Breeches of the Peace): Performs defensive tactics and applies handcuffs to affect an arrest and/or maintain control.
      • Assists police officers with the apprehension of suspects. Provides any needed assistance to customers, employees and visitors following the department’s procedures.
      • Assists emergency medical personnel as needed. Responds to calls for service, calls for assistance, and special assignments.
      • Reports security violations and equipment failures and other security or safety related situations to supervisor.
      • Operates electronic security equipment (i.e., CCTV, video recorders, card access, 2-way radios and alarm equipment).
      • Provides elevated level of security response and incident reporting as required for Critical Infrastructure sites and to comply with North American Electric Reliability Council (NERC) mandated standards.
      • Enforces visitor and contract badge procedures.
      • May provide field training to Security Officer Project employees.
    • Project employees participate in all assigned training to qualify the incumbent for advancement to the position of Public Safety Dispatcher Regular employee. During field training, observes and assists Public Safety Dispatcher personnel as directed. May only perform duties that are permitted for level of certification and training.

    This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

    Minimum Qualifications

    Public Safety Dispatcher I

    One or more years’ experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Successful completion of Project position field training program
    Successful completion of LCRA Telecommunications Field Training program
    Successful completion of FEMA I-700, National Incident Management System course
    Successful completion of FEMA I-100, Introduction to Incident Command System course or equivalent
    Driver's license
    Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification
    Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
    Texas Commission on Law Enforcement (TCOLE)
    Basic Telecommunicator license
    Current certification in Basic First Aid, CPR, and AED
    Texas Private Security Board Level II or III Security Officer
    Successful completion of new hire and periodic Public Safety departmental background check

     

    For incumbents with Texas Private Security Board Level III certification:
    - One or more years’ experience in security, emergency medical services or military    
    - Requires successful completion of new hire/annual fitness for duty examination.
    - Successful completion of annual firearms qualification
    - Successful completion of new hire and periodic Public Safety departmental background check


    For Project positions:
    One or more years’ experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Driver's license
    Successful completion of new hire and periodic Public Safety departmental background check
     

    Public Safety Dispatcher II

    Two or more years’ experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Successful completion of project position field training program
    Successful completion of LCRA Telecommunications Field Training program
    Successful completion of FEMA I-700, National Incident Management System course
    Successful completion of FEMA I-100, Introduction to Incident Command System course or equivalent
    Driver's license
    Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification
    Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
    Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
    Current certification in Basic First Aid, CPR, and AED
    Texas Private Security Board Level II or III
    Successful completion of new hire and periodic Public Safety departmental background check

    For incumbents with Texas Private Security Board Level III certification:
    - One or more years experience in security, emergency medical services or military    
    - Requires successful completion of new hire/annual fitness for duty examination.
    - Successful completion of annual firearms qualification
    - Successful completion of new hire and periodic Public Safety departmental background check
     
    For Project positions:
    Two or more years experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
    Driver's license
    Successful completion of new hire and periodic Public Safety departmental background check

     

    Sr. Public Safety Dispatcher

    Five or more years’ experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Successful completion of project position field training program
    Successful completion of LCRA Telecommunications Field Training program
    Successful completion of FEMA I-700, National Incident Management System course
    Successful completion of FEMA I-100, Introduction to Incident Command System course or equivalent
    Driver's license Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator certification
    Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification
    Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
    Current certification in Basic First Aid, CPR, and AED
    Texas Private Security Board Level II or III
    Successful completion of new hire and periodic Public Safety departmental background check

    For incumbents with Texas Private Security Board Level III certification:
    - One or more years’ experience in security, emergency medical services or military    
    - Requires successful completion of new hire/annual fitness for duty examination.
    - Successful completion of annual firearms qualification
    - Successful completion of new hire and periodic Public Safety departmental background check 


    For Project positions:
    Five or more years’ experience within the last five years in the operation of security systems and in public safety dispatch/communications.
    Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator license
    Driver's license
    Successful completion of new hire and periodic Public Safety departmental background check

    Preferred Qualifications

    Law enforcement dispatching experience is preferred.

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